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Knowledge base
FAQ's
Online Order
7
Can I place an order online?
How can I track my order?
How long does it take to deliver my product?/ What is the delivery time for my city?
Why is my pincode not serviceable? How do I check my pin code serviceability?
I bought my products 3 months ago and I want to return the same but my return period is over. Will you extend the return period and accept my return?
View all 7
My Account
Registration
9
Do I have to register to buy online and why?
Not able to complete your account due to an invalid phone number?
How do I register online if I am an existing customer?
How do I login to the website if I am already registered at store with my email ID?
How to register as a new customer?
View all 9
Online Orders
Order Tracking
3
How can I track my order?
What to do in case of missing item in your order?
What to do incase you got a SMS stating your order is 'Delivered' but you have not received the order?
Edit Order Details
2
Can I edit my order/update mobile number/change address once the order is placed?
Can I add more products to the cart as the order is still not shipped?
Received Order
1
What to do incase damaged product received?
Returns & Refunds
Online Returns & Refunds
9
How can I initiate a Return and Refund for my online order?
How long does the refund process take?
Do I need to pack my order before returning?
Is my product eligible to be returned?
How much will it cost me to make a return?
View all 9
Refunds
4
When will I receive refund for my online order?
How long it takes for a refund amount to credit?
Can the refund of my online order be credited to another account?
What is chargeback and what is the procedure to do the same?
Payments
Payment Methods
6
What are the modes of payment available for online order?
How do I pay on the website?
Do we have a ‘Cash/Card on Delivery’ option?
Do you have an option of Lifelong wallet?
Which credit cards are eligible for the EMI option?
View all 6
Payment Failure
2
My money is deducted but I have not received any confirmation ?
Why did my payment fail?
Invoice
Invoice
1
Where I can find my invoice?
Shipping and Delivery
Delivery Options
7
How long does it take to deliver my product?/ What is the delivery time for my city?
Why does the estimated delivery time vary for each location and pincode?
There are no carriers available to deliver to your pin-code- why?
Does Lifelong ship internationally ?
Can I get an early shipment?
View all 7
Shipping Queries
3
Can I get an early shipment?
How do I change my shipping address?
Where do you deliver to?
Warranty
Warranty on the Products
3
Does Lifelong provides Warranty?
How do I claim Warranty?
Does Lifelong offers Extended Warranty?
Corporate Enquiries
Feedback
1
How to leave us feedback!
Product Reviews
1
How can I give product reviews?
General
Return & Replacement on Online Portals
1
Return & Replacement on Online Portals
Getting started with us
Your account
2
Changing account details
Adding a payment method
FAQs
Shipping FAQs
2
How long will the delivery take?
I need a copy of my invoice for my order. How do I go about with it?
Gifts and coupons
Coupons
0
Information collected
Opt-out policy
0
Grooming
Female Grooming
17
LLPCW30
LLPCW32
LLPCW04
LLPCW24
LLPCW08
View all 17
Male Grooming
14
LLPCM19
LLPCM13
LLPCM11
LLPCM25
LLPCM05
View all 14
Fitness
Exercise bikes
31
LLF126
Electric bikes model comparison
LLF135
LLF72
LLF108
View all 31
Treadmills
23
LLTM45
Treadmills model comparison
LLTM36
LLTM18
LLTM09
View all 23
Cycles
31
LLBC2001
LLBC2601
LLBC2602
General FAQs for cycles
LLBC2701
View all 31
Dumbbells
30
LLPVCD01
LLSD01
LLPVCD02
LLSD02
LLPVCD03
View all 30
Vibration Plate
1
LLM234
Rope
2
LLSR01
LLSR02
Yoga Mat
44
LLYM01
LLYM02
LLYM03
LLYM04
LLYM05
View all 44
Ab Roller
1
LLAR01
Ladder
1
LLSL01
Stepper
2
LLAS01
LLAS02
Home Gym Set
14
LLPVCHGC04
LLPVCHGC05
LLPVCHGC06
LLPVCHGC07
LLPVCHGC08
View all 14
Plates
11
LLRP01
LLRP02
LLRP03
LLRP04
LLOBRP01
View all 11
Dumbbell Rods
2
LLDR01
LLDR02
Kettlebell
10
LLNK01
LLNK02
LLNK03
LLNK04
LLNK05
View all 10
Boxing Gloves
4
LLBG10OZ
LLBG12OZ
LLBG14OZ
LLBG16OZ
Ankle Weights
4
LLAW01
LLAW02
LLAW03
LLAW04
Hand Grip
4
CZFAHG01
LLFAHG01
LLFAHG001
LLFAHGC01
Bicycle Helmet
16
LLFABH01
LLFABH02
LLFABH03
LLFABH04
LLFABH05
View all 16
Shaker Bottle
1
LLSHB01
Gym Bag
2
LLGB01
LLGB02
Gym Glove
4
LLGG01
LLGG02
LLGG03
LLGG04
Resistance Tube
1
LLRT10
Kids Cycle
1
LLKTC01
Home
Vacuum Cleaners
7
LLVC10
LLVC15
LLVC18
LLVC02
LLVC30
View all 7
Water Heater
12
LLIWH01
LLWH25
LLWH15
LLWH300
LLWH09
View all 12
Air Cooler
10
LLAC285
LLAC265
LLAC10
LLAC25
LLAC35
View all 10
Fans
44
LLTF03
LLTF01
LLTF02
LLWF01
LLPF01
View all 44
Room Heater
16
LLQH922
LLHH921
LLQH921
LLQH923
LLFH924
View all 16
Dry Iron
4
LLDI30
LLDI09
LLDI19
LLDI40
Steam Iron
1
LLSI01
High Pressure Washer
3
LLHPW17
LLHPW16
LLHPW19
Drying Rack
2
LLHICDT09
LLHICDBF09
Voltage Stabilizers
4
LLVST100
LLVST200
LLVST300
LLVST400
Kitchen
Gas Stoves
46
LLGS301
GAS STOVE FAQ's
LLGS199
LLGS24
LLGS118
View all 46
Induction Cooktop
7
LLIC20
LLIC10
LLIC30
LLIC12
LLIC40
View all 7
Mixer Grinder
41
LLMG45
LLMG02
Mixer Grinder FAQ's
LLJMG01
LLWG01
View all 41
Bread Makers
1
LLBM01
Sandwich Makers
8
LLCG01
LLSM120G
LLSM114T
LLSM116T
LLSM116G
View all 8
Rice Cooker
4
LLRC01
LLRC18
LLRC15
LLRC02
Waffle Makers
1
LLWM105
Chopper
5
LLEC03
LLEC04
LLEC02
LLEC01
LLEC921
Electric Kettle
9
LLEK02
LLEK15
LLEK01
LLEK30
LLEK20
View all 9
Hand Mixers
3
LLHM01
LLHM02
LLHM03
Air Fryer
8
LLHFD421
LLHF421
LLHF21
LLHFO01
LLHFD322
View all 8
Pop Corn Makers
1
LLPPCM01
Tandoor Grill
1
LLTG01
Egg Boiler
5
LLEB03
LLEB01
LLEB02
LLEB04
LLEB05
Combo
40
LLCMB01
LLCMB33
LLEKEB01
LLCMB621
LLCMB171
View all 40
Stand Mixer
1
LLSMX21
Hand Blender
11
LLHB921
LLHBZ05
LLHBZ01
LLHBZ04
LLHBZ03
View all 11
Multi-Function Cooker
1
LLMC01
Atta Maker
2
LLAK02
LLAK01
Tawa
2
LLTW02
LLTW08
Kadhai
1
LLKA02
Ice Cream Maker
2
LLICM15
LLICM05
Cookware Set
4
LLCK27
LLCK18
LLCK19
LLCK25
Frying Pan
1
LLFP04
OTG
12
LLOT23
LLOT36
LLOT10
OTG16L
OTG28L
View all 12
Panini Maker
2
LLPM900
LLPM1000
Hard Anodized
11
LLHA45_Tadka Pan
LLHA45_Concave Tawa
LLHA36_Concave Tawa
LLHA27_Frying Pan
LLHA18_Sauce Pan
View all 11
Pop Up Toaster
1
LLPT09
Pressure Cooker
10
LLCKR24
LLCKR18
LLCKR12
LLCKR06
LLCKR48
View all 10
Electric Pressure Cooker
1
LLEPC922
Food Processor
1
LLFPR01
Triply
18
LLTPDK001-Kadhai
LLTPFP001- Frypan
LLTPK001-Kadhai
LLTPTL001- Tasra
LLTPSP901- Sauce Pan
View all 18
Large Appliances
Washing Machine
13
LLWM01
LLATWM08
LLATWM07
LLWM02
LLSWM07P
View all 13
Refrigerators
7
LLSBSR505
LLSBSR505BG
LLMB50
LLMB92
LLSBSR460
View all 7
IOT
Smart Switch
1
LLSSW01
Smart Video Dorbell
1
LLVD01
IR Blaster
1
LLIR01
Smart Security Camera
1
LLSC001
Smart Water Leakage Detector
1
LLDS04
Smart Plug
2
LLSP16A
LLSP10A
Smart Bulb
2
LLSB9W
LLSB12W
Lifestyle
Health Care Devices
95
LLM27
LLGM27
LLWS36
LLM09
LLGM36
View all 95
Dental Care
7
LLDC18
LLDC54
LLDC09
LLDC45
LLDC27
View all 7
Room Humidifier
2
LLRH09
LLRH18
Air Pollution Mask
3
LLKN95
LLN95
LL10KN95
Thermometer
2
DT8861
JA11A
How search in Freshdesk works
Freshdesk Search
1
How to search In Freshdesk
Amazon_US
Lifestyle
7
LLMUS72
LLMUS45
LLMUS18
LLMUS36
LLMUS63
View all 7
Thrasio
Bean Envy
3
LLTIMFB00
LLTIMFRB00
LLTIMFP00
Artilicious
5
LLTICP002
LLTICP006
LLTICP009
LLTICP012
LLTICP010
Sdara
1
LLTIDR00
Uflex
4
LLTIKSRM00
LLTIKSRS00
LLTIKSRXL00
LLTIKSRL00
ThisWorx
1
LLTICVC012
Crafts 4 ALL
3
LLTIAP060
LLTIAP024
LLTIAP012
FlexGuard
3
LLTIBPC0SM
LLTIBPC0L
LLTIBPC0XL
GearLight
1
LLTITFL02
Mongoora
1
LLTIPM01
Hussell
2
LLTIPM02
LLTICA01
YH Goods
1
LLTIGC03
Thrasio FAQs
Bean Envy
7
Where can I access Bean Envy Amazon front-store?
What marketplaces do we support for Bean Envy?
What is the warranty policy of Bean Envy?
What is Bean Envy's queen account?
What is Bean Envy's DTC Site?
View all 7
NewMe Fitness
16
Can women use NewMe Fitness products?
Does NewMe Fitness have replacement parts?
What is NewMe Fitness queen account?
What are NewMe Fitness sub-brands?
Does NewMe Fitness price match?
View all 16
Sdara
3
Where are your products made?
What is the warranty policy of Sdara?
What are Sdara contact details?
UFlex
2
What is the warranty policy of UFlex?
How do I wash and care Uflex compression wraps?
Crafts 4 All
5
What are Crafts 4 ALL's contact details?
What is the warranty policy of Crafts 4 ALL?
Is the Acrylic Paint Set food safe?
Are the paints EN71-3 certified?
Where can I find the Safety Data Sheet (SDS) for Crafts 4 All paints?
Electronics
Audio
11
VBTWS01
VBB3201
VBPS401
VBWE01
VBGE01
View all 11
Power Banks
5
LL10000A (White)
LL10000 B (Black)
LL10000A (Black)
LL10000C (Black)
LL10000B (White)
Smartwatch
19
VBSWM18
VBSWW27
VBSWW45
VBSWW81
VBSWM108
View all 19
Home Improvement
Bathroom
7
LLBAF09
LLBAHF09
LLBAHHS09
LLBAOS09
LLBATR09
View all 7
Home Safe Lockers
8
LLHS08
LLHS12
LLHS03
LLHS20
LLHSL03
View all 8
Clothing Rack
6
LLHICDBF09
LLCDBF10
LLCDTSS29
LLHICDT09
LLCDBF11
View all 6
Step Ladder
4
LLSLA04
LLSLA05
LLSLAT04
LLSLAT05
Chimney
5
LLLACP01
LLLACM02
LLLACP03
LLLACC0260
LLLACC0290
Washing Machine and Refrigerator Stand
1
LLHARS01
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