We have a 14 days return policy for the orders placed online on our official website. 

Replacement & Return Policy: CLICK HERE

Replacement Policy

 

 

Eligibility

  1. Product needs to be within warranty period, please refer to respective products warranty card. Validated through Invoice and within warranty period from the date of purchase. If customer still needs refund approval to be taken from CS Head.
  2. If the product of the same model is available in stock. Any change in model no approval has to be taken from CS Head.
  3. In case the replacement was done within warranty period and the product has malfunctioned again, if the customer agrees.
  4. Replacement can be processed if the product is in a non-serviceable area.
  5. A grace period of 1 month to be extended after the expiry of warranty.

 

Checks before Replacement

 

  1. Product invoice to match, ensure it is a clear image and all details are clearly visible.
  2. Invoice/Serial number to be captured in the Replacement sheet. Categories which do not have serial no please refer to sheet.
  3. Mandatory video call for products worth INR 3000 and above. Under any circumstances if video call is not possible seek approval from CS Head to proceed for replacement. All details to be updated in Zoho. Please refer to sheet for checks on video call.
  4. Any duplicates found irrespective of category Invoice/Serial Number/Bank details/Mobile no /Paytm no, would require Head CS’s approval for replacement.
  5. Defective product above INR 3000, pick up to be confirmed before replacement is processed.

 

Suspicious invoices / Claims

 

  • After inspecting the invoice and product via video call if still you are sceptical about the authenticity of the claim please register a call at 247 portal for technician visit and physical verification. Inform customer that the replacement would be processed after the final report from the field technician.

Checks to be done on a Video Call:

1          Ask for serial number sticker 

2          power ON the appliance

3          Check the fault reported by customer

4          Check if the appliance is plugged in and mains ON

5          See if the light is on in refrigrator (only for SBR)

6          If sound issue (focus) and check if sound is abnormal 

7          If water leakage ask customer to show the leakage

  • If technician is unable to visit / validate and duplicate is suspected request the customer to ship the product to our warehouse. Once we received the product the same would be inspected and refund shall be processed accordingly.
  • Incase of any suspicion / misuse of policy product value below INR 3000, replacement would only be processed after confirmation of the pick up.

 

 

 



Refund Policy Post Validation on Online Portals

 

 

Eligibility

 

  1. Product needs to be within warranty period, validated through Invoice and within 30 days from the date of purchase. If customer still needs refund approval to be taken from CS Head.
  2. If the product is Out of Stock.
  3. In case the replacement done within warranty period and the product has malfunctioned again.
  4. Refund can be processed if the product is in a non-serviceable area.
  5. A grace period of 1 month to be extended after the expiry of warranty.

 

Checks before Refund

 

  1. Product invoice to match, ensure it is a clear image and all details are clearly visible.
  2. Invoice/Serial number to be captured in the Refund sheet. Categories which do not have serial no please refer to sheet.
  3. Mandatory video call for products worth INR 3000 and above. Under any circumstances if video call is not possible seek approval from CS Head to proceed for refund. All details to be updated in Zoho. Please refer to sheet for checks on video call.
  4. Any duplicates found irrespective of category Invoice/Serial Number/Bank details/Mobile no /Paytm no, would require Head CS’s approval for refund.

 

Suspicious invoices / Claims

 

  1. After inspecting the invoice and product via video call if still you are sceptical about the authenticity of the claim please register a call at 247 portal for technician visit and physical verification. Inform customer that the refund would be processed after the final report from the field technician.

Checks to be done on a Video Call:

1          Ask for serial number sticker 

2          power ON the appliance

3          Check the fault reported by customer

4          Check if the appliance is plugged in and mains ON

5          See if the light is on in refrigrator (only for SBR)

6          If sound issue (focus) and check if sound is abnormal 

7          If water leakage ask customer to show the leakage

 

 

  1. If technician is unable to visit / validate and duplicate is suspected request the customer to ship the product to our warehouse. Once we received the product the same would be inspected and refund shall be processed accordingly.

 

 

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