Return & Replacement Policy.




Categories

Amazon

Flipkart

Lifelong

Beauty tools & Accessories

Non Returnable

This item is non-returnable due to hygiene and personal care nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable within 10 days

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Non Returnable For products requiring installation, Returns valid only when installed by Flipkart authorized personnel.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 7 days of receiving the product.

We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. Only one (1) replacement will be provided in the unlikely event that the product is defective. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

In the rare event that you receive a damaged mobile, please create a return within 48 hours of switching on the device. Returning post 48 hours may result in your return being rejected.

 Successful pick-up of the product is subject to the following conditions being met:\

Non Returnable

This item is non-returnable due to hygiene and personal care nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable within 14 days.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Floor care

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

7 days
 

 Refund or replacement

14 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Gas Stoves

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

10 days

 Replacement only


For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

 In any case, only one replacement shall be provided.

14 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Health-Health Care

Non Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

2 days

 Refund

14 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Health-Personal Care

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

No Returns Applicable.

14 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Heating, Cooling & Air Quality

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

7 days

 Replacement only


In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

 In any case, only one replacement shall be provided.

14 days

Replacement only
 

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

 In any case, only one replacement shall be provided.

Home Appliances

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

10 days

 Replacement only


For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

 In any case, only one replacement shall be provided.

14 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Home-Improvement-Electrical

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

10 days
 

 Refund or replacement

14 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Home-Improvement-Safety & Security

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

10 days

 Refund or replacement

14 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Kitchen Appliances

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

10 days

Replacement only

For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

 In any case, only one replacement shall be provided.

14 days

 Refund or replacement

Kitchen-Indoor Lighting

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 7 days of receiving the product.

We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. Only one (1) replacement will be provided in the unlikely event that the product is defective. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

 In the rare event that you receive a damaged mobile, please create a return within 48 hours of switching on the device. Returning post 48 hours may result in your return being rejected.

14 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Large Appliances

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

10 days

Replacement only

For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

 In any case, only one replacement shall be provided.

14 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Sporting-Goods-Exercise & Fitness

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.

 Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

14 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Refund Policy





Amazon

Flipkart

Lifelong


Available refund method Refund Time-frame
FBA orders (After the return is received by Amazon) Seller-Fulfilled orders (After seller notifies Amazon of receipt of return)
Prepaid Orders
Amazon Pay Balance* 2 hours
Credit Card/ Debit Card 2-4 Business Days 3-5 Business Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account 2-4 business days
Pay on Delivery Orders
NEFT to Bank Account 2-4 Business Days 3-5 Business Days
Amazon Pay Balance* 2 hours
 Paper Cheque 8-10 business days


Credit Card/ Debit Card 2-4 Business Days 3-5 Business Days
 Net Banking Account (Credited to Bank Account)

 

Replacement Policy

 

 

Eligibility

 

  1. Product needs to be within warranty period, please refer to respective products warranty card. Validated through Invoice and within warranty period from the date of purchase. If customer still needs refund approval to be taken from CS Head.
  2. If the product of the same model is available in stock. Any change in model no approval has to be taken from CS Head.
  3. In case the replacement was done within warranty period and the product has malfunctioned again, if the customer agrees.
  4. Replacement can be processed if the product is in a non-serviceable area.
  5. A grace period of 1 month to be extended after the expiry of warranty.

 

Checks before Replacement

 

  1. Product invoice to match, ensure it is a clear image and all details are clearly visible.
  2. Invoice/Serial number to be captured in the Replacement sheet. Categories which do not have serial no please refer to sheet.
  3. Mandatory video call for products worth INR 3000 and above. Under any circumstances if video call is not possible seek approval from CS Head to proceed for replacement. All details to be updated in Zoho. Please refer to sheet for checks on video call.
  4. Any duplicates found irrespective of category Invoice/Serial Number/Bank details/Mobile no /Paytm no, would require Head CS’s approval for replacement.
  5. Defective product above INR 3000, pick up to be confirmed before replacement is processed.

 

Suspicious invoices / Claims

 

  • After inspecting the invoice and product via video call if still you are sceptical about the authenticity of the claim please register a call at 247 portal for technician visit and physical verification. Inform customer that the replacement would be processed after the final report from the field technician.

Checks to be done on a Video Call:

1          Ask for serial number sticker 

2          power ON the appliance

3          Check the fault reported by customer

4          Check if the appliance is plugged in and mains ON

5          See if the light is on in refrigrator (only for SBR)

6          If sound issue (focus) and check if sound is abnormal 

7          If water leakage ask customer to show the leakage

  • If technician is unable to visit / validate and duplicate is suspected request the customer to ship the product to our warehouse. Once we received the product the same would be inspected and refund shall be processed accordingly.
  • Incase of any suspicion / misuse of policy product value below INR 3000, replacement would only be processed after confirmation of the pick up.

 

 

 



Refund Policy Post Validation on Online Portals

 

 

Eligibility

 

  1. Product needs to be within warranty period, validated through Invoice and within 30 days from the date of purchase. If customer still needs refund approval to be taken from CS Head.
  2. If the product is Out of Stock.
  3. In case the replacement done within warranty period and the product has malfunctioned again.
  4. Refund can be processed if the product is in a non-serviceable area.
  5. A grace period of 1 month to be extended after the expiry of warranty.

 

Checks before Refund

 

  1. Product invoice to match, ensure it is a clear image and all details are clearly visible.
  2. Invoice/Serial number to be captured in the Refund sheet. Categories which do not have serial no please refer to sheet.
  3. Mandatory video call for products worth INR 3000 and above. Under any circumstances if video call is not possible seek approval from CS Head to proceed for refund. All details to be updated in Zoho. Please refer to sheet for checks on video call.
  4. Any duplicates found irrespective of category Invoice/Serial Number/Bank details/Mobile no /Paytm no, would require Head CS’s approval for refund.

 

Suspicious invoices / Claims

 

  1. After inspecting the invoice and product via video call if still you are sceptical about the authenticity of the claim please register a call at 247 portal for technician visit and physical verification. Inform customer that the refund would be processed after the final report from the field technician.

Checks to be done on a Video Call:

1          Ask for serial number sticker 

2          power ON the appliance

3          Check the fault reported by customer

4          Check if the appliance is plugged in and mains ON

5          See if the light is on in refrigrator (only for SBR)

6          If sound issue (focus) and check if sound is abnormal 

7          If water leakage ask customer to show the leakage

 

 

  1. If technician is unable to visit / validate and duplicate is suspected request the customer to ship the product to our warehouse. Once we received the product the same would be inspected and refund shall be processed accordingly.

 

 

 

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